Clearing your Browser, Cache and Cookies 


Your browser tends to hold onto information, and over time it could cause problems with logging in or bringing up websites. It’s always a good idea to clear out the cache, or browser history, and clear cookies on a regular basis. The drawback to this is that your saved usernames and passwords will be deleted and you’ll need to re-enter them. But on the plus side, your privacy is more secure and your browser will work better.


  • Google Chrome
    1. On your computer, open Chrome.
    2. At the top right, click More  .
    3. Click More tools  Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data. 

For additional Google support visit https://support.google.com/


  • Mozilla Firefox 
    1. From the History menu, select Clear Recent History.
    2. If the menu bar is hidden, press Alt to make it visible.
    3. From the Time Range to clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
    4. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
    5. Click Clear Now.
    6. Exit/quit all browser windows and re-open the browser.